Further Information on the Below Please Call Us on 1800 636 091
Devex Systems – Our Partnership with DEVI
Devex Systems – Heating Excellence
We celebrated 40 years of heating excellence in December 2018 and reaching that milestone has been an amazing journey. From building awareness of the benefits of floor heating to developing our expertise in creating solutions that best meet the needs of our customers, whilst maintaining our service excellence.
Our Partnership with Devi
We have had a number of long-term relationships with many European suppliers. Our longest has been with Devi as the exclusive importer and distributor of Devi products since 1993. In 2018, we decided to take the next step forward in our journey and offer even better floor heating products and services that Devi was able to offer.
We now manufacture electric floor heating cables and mats in our own fabrication line on the Norther Beaches of Sydney. We now source cables from several European suppliers that are more advanced and better suited to our local conditions. We have also designed and co-developed our own colour touch screen thermostat specifically for our customers. We believe that this is the most user-friendly controller in the Australian market.
Our local finishing for our cable and mat termination allows us to meet large product orders on short notices whilst keeping our stock replenished to meet demands. It also enables us to offer customised products by offering us more control on the design of our cables, mats and thermostats. By keeping our customer’s feedback in mind, we can thus deliver excellent products on top of our promise of service excellence. We define our service excellence by the following commitments to our customers:
- Fast turnaround on our designs and obligation free quotes (within 24 hours for electric floor heating)
- Quick dispatch (same day dispatch if orders received before midday / next day delivery to most metro areas)
- Detailed products and installation guides for installers
- Superior after sales service and technical support
- Fault finding and repair work
Our product warranties are best in class. We stand by 20 year warranties on our cables and mats, 5 years on our touch screen thermostat, and 2 years on our analogue thermostats.
Although we no longer sell Devi products, we will still stand by our warranty for systems that we have imported and sold to other installers or installed ourselves via Floor Heat Australia (our installation arm in Sydney).
If you have any queries about our Devi warranty or our new or existing products, then contact us on 1800 636 091.
For additional information for your electrical floor heating needs, click here.